📢 Shipping Policy (Updated on 05/03/2025) 🚀
At KalDunga Digital Private Limited, we are committed to delivering your orders quickly and efficiently. Our shipping policy ensures clarity and transparency regarding delivery timelines and procedures.
📍 1. Delivery Availability & PIN Code Check
🔎 Customers can check product delivery availability by entering their PIN code on our website or mobile app.
✅ If the PIN code is serviceable, the system will confirm delivery availability.
❌ If not, the system will indicate that delivery is not available at the entered location.
🚚 2. Delivery Types & Timelines
We offer two types of deliveries based on the customer's location:
A. Same-Day Delivery ⚡
🏠 If the delivery location is within the same-day delivery zone (i.e., near our outlet), we ensure the product is delivered the same day.
B. Third-Party Courier Delivery (For Other Regions) 📦
📍 If the delivery location is outside our same-day delivery zones, orders are shipped via third-party courier services.
📆 Estimated delivery times depend on the distance between the customer's location and our outlet:
🕒 2 to 3 days
🕒 3 to 4 days
🕒 4 to 5 days
🕒 5 to 6 days
🕒 Up to 7 days (in some cases, depending on distance and courier efficiency)
🚀 We always strive to deliver as fast as possible, but delivery time may vary due to:
🔹 Distance between the outlet and the customer.
🔹 Courier service speed and operational efficiency.
🔹 Unexpected factors like weather conditions, strikes, or natural calamities.
💰 3. Delivery Charges
📦 Delivery charges vary based on:
🔹 Distance between the outlet and the customer.
🔹 Product category and shipping method.
💵 Customers can view applicable shipping charges (if any) at checkout before placing an order.
📦 4. Order Tracking
🔍 Customers can track their order via our website or mobile application.
📩 A tracking ID will be provided once the order is shipped.
🔄 5. Return & Refund Policy for Delivered Products
⚠️ Damaged or defective product? You can request a replacement or refund within 2 days of delivery.
💰 If eligible, refunds are initiated within 24 hours.
🏦 The refunded amount is credited to the customer’s bank account within 5-7 business days.
📞 Need Help?
🚀 We are committed to delivering your products as quickly as possible! 🚀
